Frequently Asked Questions

Products

• Customisation:
  Certainly! I am delighted to offer customisation for our products. Please don't hesitate to reach out to us with specific details about the product you wish to customise, and we will promptly provide you with an estimated cost. It's important to note that, before commencing the production process, a 50% down payment is required to cover the cost of materials. This ensures a seamless and efficient customisation process tailored to your preferences.
  
  
• Bulk Orders:
  Absolutely! As a dedicated mompreneur, I handle the production to ensure the highest quality. For bulk orders, please allow a lead time of 3-7 days before delivery to guarantee the excellence of each product.
  
  
• Product Not Listed:
  Need help finding the specific paper product or customised item you're looking for on our site? Contact us, and I'll do my best to accommodate your request.

 

Pickup, Shipping and Delivery

• Shipping Options:
  Yes, we do offer shipping. To arrange a shipping option, please contact us directly, and we'll assist you in finding the best solution.
  
  
• Shipping Rates:
  The shipping rate depends on the quantity and the location of the receiver. For detailed information on shipping costs, kindly contact us, and we'll provide you with the relevant details tailored to your order.
  
  
• Pickup Option:
  Opt for the convenience of picking up your order! The specific address for pickup will be provided upon confirmation of payment.

 

Terms of Use, Returns, Exchanges and Cancellations

Before making a purchase, we kindly ask you to carefully review the listing photos to ensure the product meets your expectations.

Digital purchase is for personal use only unless stated otherwise. Please do not copy or duplicate to sell. You may not sell, alter, or share files in any form.

For digital products, please note that we do not offer cancellations, refunds, returns, or exchanges. However, if you encounter any issues with your order or have questions, feel free to reach out to us for assistance.

Regarding physical products, we accept returns within 7 days from the date of purchase or receipt. To be eligible for a return or exchange, the paper product must remain in its original packaging and be in perfect condition without any damage. Customers are responsible for covering the return shipping costs.

Upon receiving the returned item, we conduct a thorough inspection to ensure it meets the specified conditions. If the product qualifies, we will proceed with the exchange. Replacement will be made with either the same product or a similar one of equal value. In the event that a similar product is unavailable, we will issue a store credit for future purchases.

Please be aware that for customized items, we do not offer refunds or exchanges. If you encounter any problems with your order, or if you have questions, do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you with any concerns you may have.